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Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

Shipping for North island is 1-2 days to the nearest depot. Shipping for south island is 2-3 days

By simply clicking on my accounts this fill information in the registration form and tapping on the register.


We can’t guarantee it will be possible to do an address change after the order has been submitted. If you need to change the delivery address we advise you to contact the shipping company once you receive their delivery notification.


Check your order column in my accounts then check order status


We work with a credit card vendor to process all of our transactions. All of the credit card information is managed within their system and we are unable to see credit card details in your account.


It is the sales tax charged and levied on the sale or supply of goods or services on which sales tax is leviable


We can ship any Rockarmor products to anywhere in the world. Best way to get a shipping price is to get in contact with us


It depends. If all the items were stored at the same facility, then yes. But not all items sold on Rockarmor are kept in every facility. 


If you need to swap an item

Returns and Exchanges

We are sorry to hear we have sent you an item that is different from what you have ordered!

Please start with double-checking your order confirmation to see what you ordered. If you have not received the ordered product please contact us by using the button “CONTACT US” further down this page, and we will do everything we can to correct our mistake.


may file an indemnity claim for insured mail, Collect on Delivery (COD) items, Registered Mail with postal insurance, or Priority Mail Express packages. Each mail service has a different timeframe for filing. If your package arrives damaged or with missing contents, you may file a claim immediately.


you can simply by tapping on option contact in the menu


simply cancel your order and reorder with correct address.


Changed your mind, or gave the wrong address at checkout? No worries, we’ve all done it. As long as your order hasn’t processed or shipped, you can make changes to it.

You’ll first want to pull up your order. If you placed your order while logged in to your Threadless account, login and choose Your Account from the drop-down menu under your username. On your Account page, select Orders from the left-hand side, and find the order you’d like to update from your Order History.


No, your items should already be in production before offering them as a pre-order.


Providing Worldwide Shipping

On all orders above $50

100% Genuine Products

International Warranty

Offered in the country of usage

100% Secure Checkout

MasterCard / Visa